From 5 years old onwards. If you are under 16 years of age, you must be accompanied by an adult.
No, you are welcome to self-refer to us.
Appointments are on a first-come, first- serve basis. We offer weekday, evening, and Saturday appointments.
Yes, for patients who are unable to attend the clinic, and live within a 5-mile radius. Please call the clinic if you need to book a home visit.
Yes, you can bring one other person, if you consent to that person being present during your consultation. If you are under 16 years of age, you must be accompanied by an adult.
It is ideal, but not essential, to bring details of your doctor’s name and practice address, a list of your medication, allergies, and medical conditions, as well as the results of any investigations (for example x-rays, MRI, ultrasound scans, blood tests etc).
Yes, we have male and female therapists on staff. Please specify your preference in the booking notes when booking online, or to mention it to the staff member if you phone in to book.
Loose comfortable clothing should be appropriate. However, you may be asked to remove clothing for certain examinations or treatment. Please feel free to bring a vest or shorts to change into at the clinic.
Please refer to our standard pricing here, or our booking page for more detailed info.
When booking online, you can choose to pay when you make the booking using the PayPal system (you don’t have a PayPal account). Or you can pay after your session by cash, card (including contactless up to £100), Apple Pay, and Android Pay. Bank transfer ca be accepted by prior arrangement. You can purchase and redeem gift cards against any of our services.
Yes. Insurance claims are welcome but please check your policy details/with your insurer to confirm that you are covered before booking. You may also need to obtain a code from your private healthcare provider for us to include on your invoice/receipt.
Insurances we work with include:
AXA, Aviva, BUPA, Vitality, WPA, General & Medical, Alliance Healthcare, Healix Health, Optima Health, Speed Medical, IPRS, CL Medical, You Medical, The Treatment Network, Proclaim Care. We also work with case management companies, the Birmingham Hospital Saturday Fund, blue light and Green Light card.
(If you do not see your Insurance Provider, please contact us)
Upon arrival, you’ll be welcomed by a member of our team. Before we begin, we’ll kindly ask you to complete a consent to treatment form, which may be provided by one of our qualified physiotherapists, sports therapists, or supervised students as part of our team.
Following this, you’ll be directed to one of our treatment rooms, where we’ll take the time to get to know you, understand your concerns, and discuss the reasons you’ve sought our support. This initial conversation helps us tailor your care , to meet your individual needs and goals. Following this, a physical examination will be carried out to help us gain a clearer understanding of your condition and guide us toward an accurate diagnosis.
Once the assessment is complete, your therapist will explain their findings, discuss what may be contributing to your symptoms, and work collaboratively with you to set treatment goals and develop a personalised plan tailored to your needs.
*If you have been referred to us by your employer, this may differ according to their procedural requirements.
Each follow up treatment session will include reassessment of your condition to establish progress. You will then be given any necessary agreed treatment.
Up to 45 minutes for an initial appointment, 30 minutes for a standard follow up, and 45 minutes for a home visit. For more information, please see our bookings page which lists the duration and cost of each treatment offered.
This will be discussed at your initial appointment. The answer depends on your condition, and how long it had been a problem.
Yes. We offer massage services to ease tension, decrease stress, and reduce pain. If you wish to just have massage therapy, and not the full physiotherapy service, this can be arranged when you make your booking.
Yes. All our Physiotherapists are registered with the Health Care Professions Council, and the Chartered Society of Physiotherapy. Our Sports Therapists are registered with The Society of Sports Therapists.
